Returns & Refunds

Contact us about your order

Email vintagenestdesigns@gmail.com with your product name, order reference, account email, and a description of the issue. For damaged or incorrect physical items, include photos when possible. Please do not send passwords, full card numbers, or card security codes.

Vintage Nest Designs is based in White Pigeon, Michigan. This is our business location, not a return mailing address. Contact us before mailing an item so we can confirm the correct address and return arrangements.

Current checkout

The website uses PayPal Live for paid digital products and gift cards. Live checkout charges real money after you authorize payment. Contact us with the order reference for refund assistance. Physical checkout is not currently enabled on this website.

Digital downloads

If a file is missing, incorrect, damaged, or will not open, contact us with the file name and details of the problem so we can review it. Download access lasts seven days, with up to five requests per attachment. Save your files during that period. An expired link or exhausted allowance does not automatically grant a refund or reset; contact us for help.

Digital files cannot be mailed back. Cancellation or refund requests are reviewed individually using the listing information, delivery status, the issue reported, and applicable consumer rights. We do not promise automatic approval or impose a blanket exclusion for faulty or incorrectly supplied files.

Physical items

Before arranging a physical purchase, ask us to confirm its return eligibility, any return deadline, condition requirements, return shipping responsibility, and any applicable charges. These details must be agreed before an order is accepted. Do not send an item back without contacting us first.

Report damage, an incorrect item, or a delivery problem with the order details and supporting photos when available. We will review the issue and discuss the appropriate next steps.

Cancellations and refund requests

Contact us as soon as you want to cancel or request a refund. We will review the order and explain the decision and any required next steps. A request is not approved until we confirm it. This page does not promise a fixed refund-processing time; any approved refund arrangements will be explained when the request is resolved.

For any future real-payment order, an approved refund will be handled through the original payment method where supported. Payment-provider processing times may vary. Do not send payment details by email.

Gift cards

For a gift-card balance, code, purchase, or refund question, contact us with the order reference. Keep the full gift-card code private. Sandbox test balances cannot be redeemed in live mode. Applicable consumer rights are preserved.

Your consumer rights

Product-specific terms provided before purchase and applicable consumer rights are considered when reviewing a request. This page does not limit rights that cannot legally be excluded. You can also read our Shipping & Digital Delivery page and Terms of Use.